Why santander interview question

They will also want to know what experience you have and how you would rate it. It's important to be honest and mention every experience that has helped you to learn something new and to grow professionally.

When faced with this question, you should be as sincere as possible , but be careful not to shoot yourself in the foot. For example, instead of saying that you felt like you didn't fit into your previous job, you might reply that your day-to-day work wasn't challenging and that's why you're looking for new opportunities. Whatever the reason, don't criticise your old company, boss or colleagues, because that's a sign of distrust and disloyalty.

Before you attend a job interview, you should analyse your prior work experience to identify which goals you achieved, and which remain to be met. In this way, you can link your previous expectations to your current ones, thus demonstrating that you're a non-conformist and want to keep growing professionally.

It's common to be asked questions about the company or business advertising the job. Their aim is simple: to discover whether you've bothered to find out about them , what they do, their corporate culture, projects, etc. Avoid the obvious responses or those related to pay, as these can put you in a bad light. Instead, demonstrate that you've done in-depth research on the company, show that you share their values or that you love the projects you've seen on their website.

Hence, it's ever more common to be asked about these. Teamwork has become one of the most valued soft skills for companies. Answer positively, with an example of how you have worked in a team from your previous jobs or studies. The aim of this common job interview question is to probe whether you have a long-term career goal, ambition and leadership spirit. Leadership is one of the most valued soft skills. This question is designed to find out if the candidate has crucial skills such as emotional intelligence, empathy or listening skills.

Before bringing the interview to a close, the recruiter will give you the chance to ask some questions. If you don't, then you can help yourself to stand out by enquiring about the position and the company in question. Do some prior research and prepare a few questions. Here are some ideas:. If you want to be successful at a job interview, having a solid mix of competencies, work experience and soft skills will open many doors.

It's vital to continue to improve these areas to enhance your career prospects. Banco Santander, as part of its contribution to society, spearheads the Santander Scholarships which offer the opportunity to study and train with prestigious institutions and acquire the skills most in-demand at companies today.

Find out first-hand which skills companies are hunting for, and give yourself a competitive edge and enhanced employability. The future is in your hands! How to tackle the most common job interview questions Articles:tipo-de-contenido,Skills:tipo-de-beca. Continue practicing by visiting these similar question sets. Answers examples and advice are free until Question 5.

To view the rest, please upgrade. Ryan's Answer. As a Loan Consultant with Santander Bank, you will be tasked with guiding clients through the complete mortgage process.

This will include seeking the best funds available, completing paperwork and seeing the loan through to closing for them. For this question, your interviewer can a good sense of your experience by taking a look at your resume, but they're looking to get more details on your mortgage closing experience by having you talk in detail. Be sure to discuss your specific experience and tie what you can to this specific role with Santander Bank. I assemble and prepare closing documents and coordinate the details of the closing process when all terms of the sale are met.

In this role with Santander Bank, I think that my hands on approach that I currently take with my customers would suit your clients well because I take the time to work with them one-on-one and never hesitate to provide top notch customer service to any person that I'm working with.

I am familiar with the processing of necessary loan closing documents in several state and know all of the fine details that are required to ensure that there are no hiccups in the process for clients. This experience would allow me to hit the ground running in this role here at Santander Bank. Before your interview, take some time to think through your career goals. Santander Bank is looking for motivated individuals who want to grow within the company. Share your career plans.

Talk about how this position will help you achieve your goals! The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way. My mother was a banker and my father, a financial advisor when I was growing up. It always fascinated me how smart they both were.

It's in my blood! If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. Santander Bank wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set.

I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic. All Interview Topics. Next Question. If hired for this role with Santander Bank, how would you handle a large workload of clients working through a mortgage process? Talk about your experience in mortgage loan closing.

How would this experience be beneficial to our team here at Santander Bank? Why do you want to pursue a career in the banking industry? Where do you see yourself in five years? If you were on the job here at Santander Bank and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation? If hired for this role at Santander Bank, you will have the opportunity to interact with a wide variety of customers.

Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. Whether a customer is looking to transfer money to another country or some other odd request, your interview is hoping to learn that you are able to think on your feet and not get flustered in any situation you may face on the job.

As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job.

Example 1: "If I were faced with any question that I didn't know the answer to on the job, I would confidently explain to the customer that I would need to bring in another teammate to help solve the issue and would do so quickly.

While I always try to be a subject matter expert on any job that I do, working with external customers can always bring new things. If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that either.

To ensure that the customer knows a plan moving forward, I would then explain my next course of action. If it was an issue that I had to approach my manager about, I would do so immediately and I would show the customer where they could wait in the lobby. If I would be consulting any documentation or other resources, I would do the same with the customer to not have a holdup in the lobby. Then, I would work diligently to find an answer and make sure the customer was handled in a respectful and efficient manner.

How do you respond to problems that require a quick solution? You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

Example 1: "I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly.

I am confident in my ability to find a solution to last minute, or unexpected, problems. What is your experience in managing an overall performance appraisal process for your staff? While your interviewer can see that you have employee management in your experience from your resume, this question is allowing you to really get into detail about what experiences you have in working through a performance appraisal process with your staff in the past. While being open and honest in your experiences, try to highlight your ability to use fair judgement in writing performance appraisals and highlight any technologies that you've used to help manage the performance of your team.

As well, don't hesitate to discuss any of the difficult conversations you've had in the past with your staff as Santander Bank will look to you to be an effective part of this process as their next Branch Manager.

Example 1: "In my current role, I manage a team of 13 employees and our policy is to conduct appraisals near a staff member's hire anniversary. I'm a firm believer that writing an appraisal takes preparation throughout the year by documenting performance. When it comes time to writing the appraisal, we use an online performance management system that makes organizing details within the appraisal really nice.

I always block time on my calendar to take the time needed to focus on putting detail to paper and don't rush through it because feedback is so important to improving the performance of my entire team.

I take the approach of using a fact and documented based approach with my staff rather than personal opinion. Being in a very volatile and high turnover industry right now, evaluating my staff on tangible factors is very important.

Throughout my career as a manager, I've had to have many difficult conversations with staff that were put on performance improvement plans based on their annual reviews and am comfortable having these conversations in a professional, yet personal manner. On the finance side of Santander Bank, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process? As an experienced loan or finance professional, your interviewer is likely very confident in the skills that you would bring to the team.

This question gives them the opportunity to how you will fit into the unique culture with the team at Santander Bank. Because they are a sales focused organization, your interviewer will expect anyone in this role to embrace that culture. In your answer, talk about your ability to partner with sales staff by using your strong people skills. As well, give your interviewer a sense of how you go about learning new processes if hired for this position and don't hesitate to give an example from your past on how you've done this.

Example 1: "Knowing that the main goal of Santander Bank is to sell more products, I understand my role on the finance side is to provide customers with the best options for them to walk out the door as a lifelong customer. If hired for this role, I will take the time over the first weeks on the job to fully understand your product line, costs and typical financing procedures so I can hit the ground running in no time.

In my current role, I communicate very regularly with our sales staff on each customer that we work mutually together with. It really helps provide the best customer experience possible and absolutely helps boost sales. I would look forward to working closely with and learning from the boots on the ground sales staff as that would give me great insight into the customers that I would be working with.

From there, I would be able to build relationships with the sales staff and build a bond moving forward. If a client here at Santander Bank were to be denied the financing that they desire, how would you handle that situation? As a Loan Officer at Santander Bank, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing.

For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to Santander Bank for business in the future. Example 1: "This is a very common occurrence in my current role in the mortgage industry.

When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios.

I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process. In the times I need to personally decline a potential customer, I am firm and fair with them.

I don't beat around the bush in any way because this can leave a customer with a false sense of hope.

Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well. How do you check your work for accuracy? The interviewer wants to hear that you are detail oriented when it comes to checking your work.

Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate. Example 1: "I take pride in any work with my name attached to it and therefore, always review my work before I submit it.

Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets. I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy.

Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved? Your ability to handle conflict will be an important part of this role with Santander Bank. Tellers are often the first line of defense with customers that call or come into the branch and you will be relied upon to help diffuse any situation that could get out of hand with customers. In your answer, try to focus on your communication skills that you feel are vital to your success in these situations.

As you think of a situation you've been in to use in this situation, make sure that you can demonstrate the steps that you took to ensure that the unhappy customer or colleague left the situation in a much better place.

Example 1: "A few weeks ago, I was having a pretty normal day at the front of the store. About an hour from closing time, a customer stormed through our front door and approached me at a rapid place with a very mad look on her face. She slammed a bag on the counter and demanded a refund for a shirt that she had purchased last week because she claimed it had a tear in the armpit.

Before I could even say anything back to her, she then began berating our store for selling inferior products and she demanded to see a manager right away. As the most detailed recruitment process for applicants is the Santander graduate scheme, this page will concentrate on this.

However, many of the tracks also follow this process. The first stage of the recruitment process requires you to complete the online application form. There are a number of elements to this application form, including the Santander situational judgement test, some competency questions and a CV upload. You are also given the opportunity to attach a cover letter detailing why you are the best candidate for the job. There are normally three competency questions that have a word limit for you to answer to the best of your ability.

The questions for many schemes are the following:. In order to answer the questions in the best possible way, bear in mind the key values of the company and incorporate them into your answers. These are:. The Santander recruitment process includes a series of tests that you must come through in order to even get to the Santander interview.

Preparing for these tests is your way of ensuring you are completely ready. This product's carefully chosen resources will give the perfect preparation. Start preparing today. If your application thus far is successful, you will be invited to sit the Santander numerical test. In some cases, you may be asked to take a verbal reasoning test as well, but this is an exception rather than a rule. In the Santander numerical reasoning test, you are presented with numerical data in the form of tables, graphs and text-based questions.

Using the four basic functions, as well as percentages, ratios and inflation changes, you need to answer the multiple-choice questions.

You have approximately one question per minute, so you need to work at a fast pace. There are two main issues with these tests: the actual content; the need to complete the test in the time allowed, placing you under some pressure. The solution to these problems is in one place. Here you can take practice tests similar to those of SHL, under the same test conditions that you will expect in the real Santander numerical test.

What this means for you is that you will go into the test fully prepared, knowing how to answer the questions in the best and quickest manner. This also gives you the confidence to know that you are aware of the challenge and you will be able to view this test as an affirmation of your skills. For some roles, particularly for internships, you will be asked to complete a verbal reasoning test. In this test, you are presented with a passage of information containing various facts, often in a disjointed way.

You have to analyse this information and use it to answer the multiple choice questions. There are two possible types of answer choices.